More iLok.com Blues PART 2

Here we go again... I don't believe it!!! I just checked an iLok for a client to see what was on it. Now its permently on MY ACCOUNT. The little warning came up you have "Seven Days Grace" NO WANING AT ALL>>> THE LOCKED ILOK TRAP!!!!!!!!!! I cannot remove the ilok at now!

Actually I went through this myself and it's not clear AT ALL on iLok.com. I went through numerous emails and I finally got a response and this is how it works.When any iLok is first synchronized you get a 7 day grace period, once this grace period starts for this iLok it can be removed BUT once removed that grace period is still "active" meaning that if you synchronize that iLok to ANY account after that initial grace period it's LOCKED. I know that it does not state that when you try to synchronize your iLok it gives you the whole"you have 7 days" thing but it 's not true.Below is a direct response from iLok. Here is how the remove feature was designed: * When an iLok is synchronized, its first synchronization date is remembered in our database. We use this date to determine the end of the "remove" grace period. * When an iLok is removed from an account, it is disassociated from that account, but the iLok itself is remembered in the database. The first synchronization date is also remembered for that iLok. * If an iLok that has been removed is synchronized again (to any iLok.com account), the remaining grace period is computed from its first synchronization event. * When the grace period is over, an iLok is permanently in the account that last performed a synchronize. * It also follows that if an iLok belongs to no-one when the week runs out, then it will be permanently locked to whichever account it is synchronized to next. So for example if you synchronize a new iLok on Monday, its seven day grace period starts, and will end the following Monday. If you remove the iLok, then synchronize it on Tuesday (in any account), the remaining grace period will still be six days. The grace period follows the iLok, and is never reset once it is started.

I did read the directions... but when I get called in to fix up a clients system he does not want to know or care (he is paying me to care) about what or where his ilok was sync'd before. All I wanted to know is what auths were on his iLok as the client did not know. Many of my clients don't want or need an ilok.com account. The mistake I made was that I thought 7 days was 7 days. "NOT FROM THE FIRST SYNC" Once again This is NOT CLEAR on the ilok.com web site. They need to MAKE IT REALLY CLEAR. I understand about it now but it's too late the damage is done All I can say is iLok is TRAPPING the customer.

My incident happened on May8th. I had to go throught the whole $25 email thing (which they ended up waiving) but it took them 2 1/2 days for their first response with a "paid"service. I questioned this as I have Zero Downtime as well but they assured me that ZDT was an automated system. Not sure but hopefully I'll never find out. After about 4 emails I finally got some response before going through the "why do you want to remove your iLok" questions. I felt like a kid in school that was being grilled after asking a question they didn't like. After going back and forth with them I kept saying that when I synchronized the iLok I got the "7 grace period" response so I thought I was set. They finally removed my iLok after a week. I think the grace period is great but it's NOT clear on their site at all. I was assured 2 weeks ago that they would clarify it on their site, guess it never happened. And Roberts, I described the same situation as you but got this response. The iLok.com website is not needed for the scenario you have described. The user who has loaned you the iLok should know what is on it and provide you with that information. If iLok.com must be needed for whatever reason to verify its contents then the owner of that iLok should provide you with their login information. Again, the grace period was added to help those who have mistakenly synchronized an iLok into the wrong account, mainly Pro Audio dealers. It should not be used for the scenario you have described as, you can see, the conflict it would cause. We hope this information has helped to make the grace period's use more clear.

why don't you just create an account for your clients, write down the details and give it to them on a piece of paper, which might take 60 seconds? Instead, you saved 60 seconds but ended up with the same problem people bitched about here months ago.

I have over 50 different clients... I am not going to create 50 ilok.com accounts period. I have a hard time remembering all my passwords as is. If you saw how many Waves accounts I take care of your hair would syand on end. I haveb NO need or desire to create more work for no reason.